Fair warning, readers. This is going to be my restaurant post. It’s going to be long. I don’t know yet if it’s going to be hilarious or just an explosion of anger and frustration on my computer screen, or both, but I guess we’ll find out.
Long story short, I work in a restaurant. It’s a P.F. Changs. I’ll take the time right now to just say that of course -disclaimer- my opinions are my own and don’t reflect those of P.F. Chang’s. I’m not going to say which P.F. Changs I work at, or name anyone by their real names; I believe there are over 200 so that should provide some degree of anonymity (and hopefully keep me out of trouble :P )
Now, there’s nothing wrong with P.F. It’s a great place to work if you’re in the restaurant industry. At the first one I served at, a nice east coast location in a wealthier part of town, I really enjoyed the work, staff and management, and for the most part, the clientele. Weekend days and nights (Friday and Saturday night especially, and Sunday lunch is not usually too bad either) I’d take home 3 digits in tips…often in the 200-300$ range. This is pretty good pay for a pretty easy job. At P.F. they really facilitate the job for the servers, so it’s not quite as grueling as at some other restaurants.
Doesn’t mean the job is EASY, though. It occurs to me now that a list of things that piss me off (and every other server in any restaurant, Chang’s or otherwise) might be an ideal way to organize this post…This leads me to the first thing that “grinds my gears” (thank you, Family Guy):
1. Guests Who Assume That Because You’re A Server In A Restaurant, You’re Must Be A Dumbass.
In case you’re confused (you shouldn’t be), every time someone comes in to a restaurant to sit down and eat, we refer to them as guests. It’s considered rude to call them customers…but whatever.
These are the people who, when you walk up to the table, treat you like some moron who failed out of high school and never finished. They assume that this is the high point of your life, and that you have always worked in a restaurant and that you will always work here. They basically consider you a servant with minimal intelligence, and because they have to pay for their food, these people think that it’s somehow appropriate to express these ideas TO THE PERSON WHO IS HANDLING THEIR FOOD. Being rude, speaking slowly in an obviously offensive manner, telling them they better not mess it up, and having a nasty attitude are all sure fire ways to make your server hate you. The second that happens, you can be guaranteed that they will ignore you as much as possible, first of all because they know you aren’t going to leave a good tip anyway and second of all because they don’t want to deal with your attitude. This will in turn cause you to worsen your own dining experience. Everyone loses. Also, if you are one of these people, be assured that your server is probably talking shit about you behind your back the second they walk away from your table. And everything they are saying is probably true.
Let’s all take a tip from the movie “Waiting…” NEVER FUCK WITH THE PERSON WHO HANDLES YOUR FOOD.
Now, I’ve never seen someone spit in someone’s dish, or put pubes as garnish and all the other gross things that happen in that (hilarious) movie. But I work in a higher end restaurant than Shenanigans. This kind of thing definitely happens at less fancy restaurants…the three hour food handler’s card class that you have to sit through (and pay for) in California to legally serve food means NOTHING, really, it’s all stuff you already know or is common sense. Doesn’t stop them from spitting in your food.
Rule #1: Never assume that because your server is doing this job that they are some kind of idiot. If you’re closed minded enough to make this assumption, at the very least don’t treat your server like you think they’re a moron until they’ve proven it.
2. Guests Who Don’t Understand How To Tip/Guests Who Are Too Cheap To Tip Properly.
All you bad tippers out there: this one is for you.
Now, I’m going to chalk this one up to area/neighborhood and the socioeconomic conditions there. The ratio of bad tippers to good tippers increases as the quality of the area declines. Frankly, non-Americans are generally considered the worst tippers. And there’s a reason for the stereotype. Now, I’m racially a complete mutt. I’m not racist against anyone—I don’t think I’m better than anyone for any reason, especially race.
BUT.
As a server, it’s ENTIRELY possible to determine who is going to leave you a good tip before you ever bring a damn thing to the table. I’m not going to go through the breakdown of what races or groups tend to tip what percentage, but suffice it to say that every server out there reading this already knows. I will say that, before I was a server (I was a hostess) I always heard that Asians, including Indians, and Latinos, are the worst tippers. I can’t tell you the complaints I would hear from the servers. The requests I would get to not seat certain people in their section. I once had an African American server ask me not to seat black people in his section. I shit you not. I cannot tell you the number of times I have seen (or have myself) guessed at the exact amount of the tip in question and then been correct…”$74 check….$7.” Bam, $7 in the book. Like magic. -.-
I want to make this clear. THIS HAS NOTHING TO DO WITH RACISM AND EVERYTHING TO DO WITH GETTING PAID.
That’s right. As your server, the ONLY thing we REALLY care about is that tip. Sure, we may like you, we may even laugh and joke around with you, we may address you with the utmost respect. And we are respectful people. But there’s a reason we are expected to act a certain way.
I’m going to say this and I’m going to say this once. IN AMERICA, IT IS CUSTOMARY TO TIP 15%-20% OF YOUR CHECK TOTAL, OR MORE. Obviously, the higher you tip, the better your server was. I don’t care that people find it insulting in other countries. I don’t care that where you’re from, 10% is considered “generous.” I really don’t. You are coming into a restaurant and by doing so you are requesting a certain service, and you are expected to pay for it. Read the manual before you come to America. I know all those tourist manuals tell you the customs and shit. I’ve seen them. READ IT. BREATHE IT. LIVE IT. Yes, a tip is optional…technically. But then again, Massachusetts only pays servers $2.63 an hour. Parties of 8 or more automatically pay 18% gratuity where I work. Obviously even the government expects you to tip. If you receive shitty service, by all means, leave a shitty tip. But cough it up, tightwads.
This is not to say that I’ve never received good tips. In fact, the change of location (I just transferred restaurants 3,000 miles away from each other) is largely the biggest factor in my experiences here. It’s only in the last month or so of working in this new location that I’ve ever even experienced this kind of thing. That’s why it’s so outrageous to me…I’m just used to a particular kind of clientele, I think, and they are generally classy and come with money to spend. But that’s not the case here… and I was just blind-sighted. I mean, come on! Who expects that kind of change, when you’re doing the exact same job for the same company, just in a different city? I definitely did not.
Look. Don’t be CHEAP. Seriously. If you’re going to be cheap just don’t come. Just don’t. I don’t even care. I’d just, I’d rather not bust my ass for you so I can get $2 on a $50 check after you and your kid and your spouse just spent an hour and a half taking up the best table in my section. And ordered and shared a prix-fix meal meant for two people. And had me taking pictures of the family at dinner when I have a hundred things to do. And had me pack (table-side, mind you) your “leftovers,” you know, the measly 2-and-a-half-pieces-of-chicken-left kind of leftovers that I can’t believe you’re even asking me for a box for. Am I being clear enough here?
Here’s some useful information for all those people who think tipping is no big deal. Most corporate restaurants sell frozen dishes in your grocer’s tv-dinner aisle. I know P.F. Chang’s launched a frozen line sometime a year or two ago. I’ve purchased T.G.I. Friday’s for lunch at the office before.
Rule #2. I DON’T CARE WHAT COLOR YOU ARE OR WHERE YOU ARE FROM. IF YOU’RE NOT GOING TO LEAVE A TIP, SAVE US THE TROUBLE OF SERVING YOU AND CLEANING UP AFTER YOU (AND THE DEGRADATION OF YOUR SHITTY TIP) AND JUST GO TO THE GODDAMN GROCERY STORE. You don’t need to tip there. In fact, I don’t think I’ve ever even seen a grocery store checkout stand with so much as a styrofoam tip cup. Seriously, this is paying our rent, so at least have the decency to leave our tables open for people who are respectful enough to tip properly. Restaurants are for people with money, not broke people with a $45 budget who rack up a $43 bill and leave you the extra $2 they have left over. Okay, woosah. I just feel strongly about this…for obvious reasons, I think.
3. Guests With Obnoxious Children
I’m not going to blame the children for this one. Not at all. This one is 100% the PARENTS’ FAULT.
At my restaurant, we provide children with the usual entertainment: crayons, something cute to color on and do puzzles, even those little chop stick connector things so kids can use the damn things. At my previous 2 Changs, we had “wikki stix,” which are these infernal little brightly colored plastic string sticky toys that the kids can separate and mold into different little shapes and pictures. Of course, the table is what they stick them TO, never do the parents suggest the use of a napkin or the kids’ menu or something. Nope, just the table. Where the food goes. I really could never understand why they designed such a horrible thing for a child to have in a restaurant.
As a server, I should not need to dread children coming into my section. But oftentimes, I find that this is exactly what happens when I see the hostess walking to my section with two or three (or more) people accompanied by small children. I’m talking Dora The Explorer age kids, ages 0-5. Older than that is usually no big deal.
Any child under the age of four should be left at home with a sitter if possible. A restaurant is not an appropriate place to feed your child at that age. Of course, if they are well-behaved, by all means, they are welcome (I still think it’s weird) and their presence may even be almost-enjoyed.
However, most of the time, they are NOT well-behaved. If you need some kind of TV screen/laptop/whatever to babysit your child during dinner (because you are incapable of making your child behave yourself), that’s a clue that they are not yet old enough to join you at a sit-down restaurant. It’s also a clue that you’re already failing as a parent.
Now, I’ll let the little mini laptops and iPads with movies sitting on my table slide. Yes, it’s a pain in the ass. It poses an enormous liability for me as a server, because if something happens to your precious little piece of technology (you know, like your kid smacks my tray and all your drinks go spilling all over your iPad or whatever), you will probably blame me and expect me to pay for it. Which I won’t. But anyway…I’ll let it slide. Maybe an expensive dinner and a $10/hr babysitter isn’t possible. It’s rough out there. I get it. As long as they’re not obnoxious about it, I don’t really mind, but when they start throwing rice, I start getting a little miffed.
Now. I will definitely not let it slide when it becomes a matter of messiness. Children who scream, throw things (for us it’s sticky RICE, think about how much fun that is to clean up after you’ve gone home), break things, are rude and demanding (I’m sorry little 3 year old, are YOU paying for this meal?), who trash the crayons and draw on tables and adult menus (instead of the kids menu…WHY) and then leave me crayon wrappers and broken crayons (that have been stepped on and ground into the floor) to clean up, THESE children are the kind of children I don’t let the hostesses seat in my section. THESE children need to be kept at home and taught some fucking manners before they are allowed in public.
If you have no choice but to bring your ill-mannered brat into a restaurant, expect to leave an extra 10% AT LEAST. There is literally nothing I hate more than serving a table of like 3 kids and 2 adults and having an enormous (to put it lightly) mess to clean up. Especially when the “tip” they left is just…insulting. To keep myself from going completely berserk out there on the floor, I’ve taken to busing (we don’t have “bus boys”) and cleaning all of my tables before I open the check presenter to see what my tip is. At least that way I can go nuts in the kitchen where none of our lovely guests will see me.
Rule #3: Children are best left at home, (especially obnoxious children, and that’s your fault, parents, and you know who you are) but if you absolutely must bring them, please, for the love of God, exercise some control over your child, do some parenting, and don’t leave a mess you wouldn’t allow in your own home for me to clean up. Especially if you’re going to leave me like $5.
4. Guests With A Bad Attitude (Including Indecisive Guests and Guests Who Lie).
I have a question. If you’re one of those people who doesn’t like other people, why are you at a restaurant? You know, a public business with lots of people, some of which you need to interact with? You should really prepare yourself for this kind of thing before you go outside your house.
Guests with a bad attitude and a chip on their shoulder…hmm…you know, I just don’t understand these people. And I don’t trust them. The kind of guests that complain about literally EVERYTHING, even things that are done correctly are critiqued and reluctantly accepted with a quippy little comment.
When I go out to eat at a restaurant, I’m usually in a good mood. I’m probably at least a little excited, especially if I like the place. I don’t understand people who go out to eat when they’re clearly angry about something.
People who preemptively warn you not to mess anything up are also on the list. This is the type of person that generalizes the whole restaurant and you as a part of it. “Oh, uh, hello? Yes, you. Make sure they bring extra lettuce. There’s never enough lettuce for these wraps. And make sure it’s really green, not white looking. Ew.” In a nasty tone of voice. WHY ARE YOU HERE? I really want to know. Unfortunately my bosses would consider it incredibly rude if I asked a guest something like that. But don’t you want to know, too?
Next, people who do not know and cannot decide what they want but insist that you stand by the table (to hold their hand?) while they decide. Slowly. When you asked if they were ready to order, they lied. They told you yes. But they weren’t. They even started their sentence with “I’ll have…” but then a long pause followed and then the words “actually, now I’m reconsidering,” or “actually, I have a question,” etc, etc. Now other tables need things and you’re starting to get behind on your work. But they will not allow you to leave the table. Pretty clear why this one is a problem I think.
Finally, people who lie to get free shit. This really grates my nerves. This is not just annoying, it’s stealing and it’s wrong. They generally have the nasty attitude described above, they complain about EVERYTHING, they will send a dish back to the kitchen to be remade and often multiple times. They will complain about food quality, drinks, service, the air conditioning, the volume of the music, the table they are sitting at, they will even complain to the managers’ faces about how poorly they are doing their job (when they have assuredly NEVER stepped foot into a restaurant as an employee). These people are doing something very calculated here. They are LYING. They are lying to get free shit. There is no way that all of these things are a problem. If that were true, there would be no other guests in the restaurant enjoying themselves. Because they know that if they lie, the manager will either comp their meal or give them a gift card for a future visit. The managers aren’t going to call them out because then the guest will turn around and call Corporate and chew them out. Seriously. (And then Corporate will send them a gift card….hehehehe). If they need to pay for anything, they will pay with a gift card they got from a previous visit (probably at another location) where they pulled this exact same bull. They do this at every restaurant and always eat for free. They will not leave a tip on the gift cad or anywhere. But they will probably leave a mess. Yes…adults who create and leave a mess at dinner tables. I don’t get this one either…but I’ll digress.
I don’t think I need to even explain why I’m writing about this as something that I just can’t stand.
Rule #4: Leave the bad attitude at home, or better yet, yourself. If you’re not ready to order, don’t tell me you are; that’s lying. Don’t lie to me and my bosses, and don’t steal from me and from the place where I work. I SHOULDN’T HAVE TO SAY ANY OF THIS. And I can’t believe I even feel the need to.
If you want a good chuckle over this stuff, search “Why Your Server Hates You” on YouTube. There’s even a P.F. Changs one if you add “P.F. Changs” to your search terms. But honestly, people, aren’t restaurants, taverns, bars, banquet halls, buffets and dining rooms all supposed to be happy places where we all coexist and get along? Enjoying a meal with someone whose company you enjoy would put you in a good mood, I’d think, and I’d hope we’d be grateful to the person who is facilitating our entire experience. Indeed, sharing a meal is the most primal and natural human boding exercise, practiced by our ancestors since long before the days of homo sapiens. And most people get this part, even some of those who don’t know how to tip. And you forgive them and say, “at least they were nice,” and forget about it. But people who come with a defensive, nasty, cheap attitude are just examples of how class isn’t about money, and they don’t have either most of the time. This is about treating your fellow human with respect, people, it should come naturally to us. It really disturbs me sometimes and how deeply that’s still not the case.
Alrighty, we’re going to end this one here before I have an aneurysm. I promise something much more positive next time :)